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Scheduled Maintenance
Important update: TLS ciphers May 1, 2024 09:00-14:00 PDT
We are in the process of upgrading our digital signature algorithm to ECDSA Certificates and transitioning to a more robust and faster TLS cipher suite. This shift will not only strengthen security but also enhance our efficiency, speed, and performance of secure communications.

Starting May 1, 2024, we will exclusively support the following ciphers:

- TLS-AES-256-GCM-SHA384
- TLS-CHACHA20-POLY1305-SHA256
- TLS-AES-128-GCM-SHA256
- ECDHE-ECDSA-AES256-GCM-SHA384
- ECDHE-ECDSA-AES128-GCM-SHA256
- ECDHE-ECDSA-CHACHA20-POLY1305

Please make plans to update your systems accordingly as soon as possible. If your client does not support any of the ciphers listed above, you will not be able to establish a connection with our API.

Posted on Mar 20, 2024 - 10:04 PDT
Past Incidents
Apr 24, 2024
Resolved - This incident has been resolved.
Apr 24, 09:14 PDT
Monitoring - We've identified and fixed an increased number of 500 errors across Messaging API starting 9:30 PM AM PST 18th April.
This issue has been mitigated at 4:30 PM PST 22nd April.

Please apply any failed requests during the incident.

Apr 23, 02:45 PDT
Investigating - We are actively investigating an increased number of 500 errors across multiple endpoints. These errors started Friday April 18th, 2024 around 9 PM PDT. Our engineering teams are working to get everything up and running again and we will update you with the latest information as soon as possible.
Apr 22, 03:31 PDT
Apr 23, 2024
Apr 22, 2024
Apr 21, 2024

No incidents reported.

Apr 20, 2024

No incidents reported.

Apr 19, 2024

No incidents reported.

Apr 18, 2024

No incidents reported.

Apr 17, 2024

No incidents reported.

Apr 16, 2024

No incidents reported.

Apr 15, 2024

No incidents reported.

Apr 14, 2024

No incidents reported.

Apr 13, 2024

No incidents reported.

Apr 12, 2024
Resolved - This incident has been resolved.
Apr 12, 16:26 PDT
Investigating - Our third-party service, ReadMe, is experiencing an issue which is impacting access to our API Docs and APIX. We will update you with the latest information as soon as possible.

We apologize for the inconvenience, and please don't hesitate to contact us if you need further assistance.

Apr 12, 13:46 PDT
Apr 11, 2024

No incidents reported.

Apr 10, 2024

No incidents reported.