To streamline the step-free entrance accessibility feature, "Step-free path to the guest entrance" will be removed and combined with "Step-free guest entrance”, for one simplified feature called "Step-free access”.
We will automatically update listings to only use the "Step-free access" accessibility feature. The migration begins on November 5, 2024 and lasts approximately one month. During this period, the submission of both accessibility features will be temporarily disabled. On December 5, 2024, the submission of home_step_free_access ("Step-free access") will be re-enabled.
Check here for updates about Airbnb's API service availability.
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Resolved -
This incident has been resolved. If you still experiencing this issue, please contact us via the Support Portal.
Nov 26, 13:05 PST
Monitoring -
We experienced an increased number of 500 errors impacting the Message API, which started on Nov 24, 2024 around 10:03 AM (PST). This has been mitigated as of 11:57 AM (PST), on Nov 24. We are monitoring the results.
In addition to 500 errors, during the incident, webhooks for newly crated reservations might have been sent without thread IDs. Our engineers have now backfilled the threads for the affected reservations. You can retrieve them using the GET Reservations API.
We apologize for the inconvenience caused
Nov 25, 10:45 PST
Resolved -
This issue has been mitigated as of 12:37 PM (PST).
Please retry any failed requests during the incident window. We apologize for the inconvenience.
Nov 20, 14:17 PST
Investigating -
We are actively investigating an increased number of 500 errors across multiple endpoints, which started today (November 20, 2024) around 11:58 AM (PST). This issue also affects processing requests to Async APIs.
Our engineering teams are working to get everything up and running again, and we will update you with the latest information as soon as possible.
Nov 20, 12:21 PST