In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 05, 2024 - 00:00 PST
Scheduled - Changelog [published Oct 16]: https://developer.airbnb.com/changelog/changes-to-step-free-guest-entrance-feature

To streamline the step-free entrance accessibility feature, "Step-free path to the guest entrance" will be removed and combined with "Step-free guest entrance”, for one simplified feature called "Step-free access”.

We will automatically update listings to only use the "Step-free access" accessibility feature. The migration begins on November 5, 2024 and lasts approximately one month. During this period, the submission of both accessibility features will be temporarily disabled. On December 5, 2024, the submission of home_step_free_access ("Step-free access") will be re-enabled.

Learn more: https://developer.airbnb.com/changelog/changes-to-step-free-guest-entrance-feature

Nov 5, 2024 00:00 - Dec 6, 2024 00:00 PST

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Past Incidents
Dec 1, 2024

No incidents reported today.

Nov 30, 2024

No incidents reported.

Nov 29, 2024

No incidents reported.

Nov 28, 2024

No incidents reported.

Nov 27, 2024

No incidents reported.

Nov 26, 2024
Resolved - This incident has been resolved. If you still experiencing this issue, please contact us via the Support Portal.
Nov 26, 13:05 PST
Monitoring - We experienced an increased number of 500 errors impacting the Message API, which started on Nov 24, 2024 around 10:03 AM (PST). This has been mitigated as of 11:57 AM (PST), on Nov 24. We are monitoring the results.

In addition to 500 errors, during the incident, webhooks for newly crated reservations might have been sent without thread IDs. Our engineers have now backfilled the threads for the affected reservations. You can retrieve them using the GET Reservations API.

We apologize for the inconvenience caused

Nov 25, 10:45 PST
Nov 25, 2024
Nov 24, 2024

No incidents reported.

Nov 23, 2024

No incidents reported.

Nov 22, 2024

No incidents reported.

Nov 21, 2024

No incidents reported.

Nov 20, 2024
Resolved - This issue has been mitigated as of 12:37 PM (PST).

Please retry any failed requests during the incident window. We apologize for the inconvenience.

Nov 20, 14:17 PST
Investigating - We are actively investigating an increased number of 500 errors across multiple endpoints, which started today (November 20, 2024) around 11:58 AM (PST). This issue also affects processing requests to Async APIs.

Our engineering teams are working to get everything up and running again, and we will update you with the latest information as soon as possible.

Nov 20, 12:21 PST
Nov 19, 2024

No incidents reported.

Nov 18, 2024

No incidents reported.

Nov 17, 2024

No incidents reported.