Update - We are actively working to find a solution to this issue. In the meantime, we have backfilled all the missed reservation webhook notifications since September 15. We will post more updates as soon as we have them.
Sep 21, 2022 - 14:46 PDT
Identified - We have identified an issue affecting the sending of reservation related webhooks starting on September 15th, we are actively working on it and will post more updates when we have them. This incident does not affect all reservations, only a limited number of them. If you notice that some of your Hosts' reservations webhooks are missing, for example when you accept a make_reservation SAC, but you did not receive a confirmation webhook afterwards, use the GET reservations API to retrieve the reservation status.
Sep 21, 2022 - 10:51 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 05, 2022 - 13:00 PDT
Scheduled - As announced on July 5, 2021 we are deprecating our XML API connection.
XML listings can no longer be activated: this means that new XML listings will remain unlisted even if you set true. The same is valid for existing listing that are deactivated (i.e. you will not be able to reactivate a XML listing if it gets unlisted).
Please retry the PUT pricing_settings requests with the desired Standard Fees if you have not already done so.
If you have any further queries related to this incident, please submit a ticket via the Partner Support Portal and our team will get back to you as soon as possible.
Apologies for the inconvenience caused and thank you for your understanding.
Sep 15, 02:38 PDT
Please attempt to retry the PUT pricing_settings requests with the desired Standard Fees. This should re-populate the listings' Standard Fees array as intended, namely the PASS_THROUGH_CLEANING_FEE fee.
We are monitoring the situation.
Sep 14, 22:39 PDT
The issue has been identified and mitigated.
Please attempt to send a PUT pricing_settings request with the desired Standard Fees as required. This should re-populate the listings' Standard Fees array as intended.
Sep 14, 22:38 PDT
We are currently investigating reports where the PASS_THROUGH_CLEANING_FEE standard fee is not being able to be set via the Pricing Settings API.
We will provide updates as soon as we can. We apologise for the inconvenience caused.
Sep 14, 20:45 PDT