Missing Webhooks and Messages API for New Booking Threads

Incident Report for Airbnb API

Monitoring

We are actively monitoring an issue that affected webhooks and the Messages GET API for new booking threads. Partners may have been impacted during the window of Feb 24, 2026 5:26 PM PST through Feb 25, 2026 7:25 PM PST.

Impacted partners may not have received webhook notifications for the first message in a new booking, and may be unable to retrieve those messages via the GET /v2/threads/{thread_id}/messages endpoint.

We have identified the root cause of this issue and deployed a mitigation. We are working on backfilling impacted data.

Posted Mar 02, 2026 - 06:47 PST