Support tickets submission issue

Incident Report for Airbnb API

Resolved

This incident has been resolved.

Apologies for the inconvenience caused. Thanks for your patience and understanding.

Posted Mar 26, 2024 - 00:58 PDT

Monitoring

A fix has been implemented and we are monitoring the results. If you still can't submit cases through the support portal, please let your Connectivity Partner Manager know.

Posted Mar 25, 2024 - 15:51 PDT

Investigating

We are currently investigating an issue that prevents partners from creating Support Tickets. For critical issues that require escalation, kindly contact your Airbnb Connectivity Partner Manager.
Please see ticket priority guidelines - https://developer.airbnb.com/docs/create-and-manage-support-cases#ticket-priority
Our engineering teams are working to get everything up and running again, and we will update you with the latest information as soon as possible.

Posted Mar 25, 2024 - 06:20 PDT